No Fee.
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Birlasoft
Post : Network Operations Centre ( NOC) Technician.
Job Role:
Ø The NOC Technician shall perform the day-to-day tasks/responsibilities described in the NOC description of service and must have willingness to seek advice or assistance from any technical staff when necessary
Ø Report and respond to critical security events and take corrective measures per defined security incident management processes.
Ø Shall be responsible for developing technical procedures and providing training to junior staff
Ø Shall proactively review and monitor service indicators in order to ensure adherence to agreed upon service levels, report and respond to critical security events and take corrective measures per defined security incident management processes
Ø Will participate in audits and implement corrective and preventative action plans by the unit manager
Eligibility and Required Skills: Candidates MUST meet ALL of the following criteria:
Ø B.E., B.Tech or MCA with 60 % and above (from 10th onwards)
Ø Eligible Branches: CSE, IT, ECE, EEE
Ø 2014 and 2015 Batch Students
Ø Mandatory Skills required: CCNA Certified
Ø Have strong knowledge in LAN/WAN technologies
Ø Understanding of IP addressing, routing and switching at the level of CCNA
Ø Knowledge of Wifi & Firewall devices are desirable
Ø Flexible to work in 24 X 7 operations
of the NOC. Willing to work night shifts
Ø Have knowledge and understanding of information systems and/or telecommunications systems
Ø Conceptual, Analytical and Innovative Problem-Solving ability
Ø Willingness to seek advice or assistance from the bank’s technical staff when necessary
Ø Have effective verbal and written communication skills
Ø Ability to work under pressure in a busy environment
Ø Deal sensitively in a multi-cultural environment
Ø Build effective working relations with clients and colleagues.
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CTC: INR 2.75 L PA
Job Location: Chennai
Selection Process –
Ø Online Test - Aptitude – Verbal, Numerical, Analytical, Computer Fundamentals (sectional cutoff- Duration - 90 mts)
Ø Tech Interview
Ø HR Interview
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HCL B-SERV HEALTHCARE
Post: Customer Service Executive – Voice.
Job profile: This position is responsible for providing customer service support and collections via phone calls.
Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, perform collection of the past due/delinquent amount in a timely manner.
Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
Eligibility and Required Skills:
Ø Graduation (any stream)2013/2014/2015/2016 – No Standing Arrears
Ø 0 - 4 years of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling
Ø Strong verbal and written communication skills
Ø Should possess neutral accent and good adoption to US culture
Ø Good data entry & typing skills
Ø Ability to handle calls for 9 hours/day
Ø Use of a PC/ shared computer
Ø Willingness to work in night shifts
Job Role & Responsibilities:
Ø To assess and resolve enquiries, requests and complaints, primarily on the telephone, to ensure that customer enquiries are resolved at first point of contact
Ø Manage and update account wise customer interactions daily generated via work flows and queues
Ø Achieve key/critical performance targets
Ø Adhere to US healthcare compliance measures
Ø Direct responsibility for answering inbound calls and resolving queries raised by the customers
Ø Direct responsibility for making outbound calls to contact insurance companies, customers and third parties as per client process flows
CTC: Upto INR 4 Lakhs (depends upon the relevant experience in particular domain)
Job Location: Chennai (Sholinganallur)
Selection Process:
Ø H.R. Round
Ø VnA Round
No Fee.
Interview details will be mailed to your shortly.
